Shipped from Los Angeles, California
We do not offer International shipping. We only ship to the 48 states of the continental United States.
By purchasing our self defense products, you are agreeing that you are at the legal age of 18+ to order and own this product. Don't forget to check your local and state laws before carrying this product around. Meow Defense is not liable for any injuries resulting from misuse or anything else once this product has reached its destination. These are NOT toys.
While every item we sell is legal in our state of California, some of the items that we sell are illegal to possess in other states, so we will not ship any item to a place where we know is illegal. We try to list the restrictions if any, in the descriptions of each items. If you order a prohibited item, we will contact you by email to let you know and see what you want to do about the balance of your order. However, laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering.
We generally take about three to five business days to ship out your order via USPS First Class. (Allow 12-48 hrs for updated tracking number). Business hours are Monday through Friday 9am-5pm (PST). Any orders made after 5pm, will not be processed until the following business day.
Make sure your shipping address is correct as we will only ship to the address provided on your order. You can email us right away to correct it but if it is shipped and delivered to the address provided, we will not refund.
If your address is invalid, shipping will take longer than usual because:
1) We noticed incorrect address and we have contacted you. We are awaiting response, therefore there are delays.
2) We shipped out but it was returned to us b/c address is invalid. In this case, we will contact you asking to change incorrect address or provide another one. In this case, we will charge the full shipping price again. If you would like to cancel your order b/c of this inconvenience brought by your error, we will refund only the price of the items, not shipping.
Information Regarding Cancellations
If you would like to cancel your order in general, we will refund the entire purchase, given that it has NOT been shipped yet.
All sales are final.
We are NOT responsible for lost or damaged products by USPS. (Insurance can purchased on packages, just send an email in regards to this.)
Last updated 2/27/18