Business hours are Monday through Friday 9am-5pm (PST). Any orders made after 5pm, will not be processed until the following business day.
When do you reply to emails?
All emails are replied to within 2 business days.
Where/who do you donate to?
It can change from month to month, however, every monthly donation goes toward women in need. Check out @meowdefenseshop on Instagram for transparency and receipts. <3
Are the personal protect tools I want to order illegal in my state?
Because there are so many laws that are constantly changing, it is primarily up to you to figure out if it is legal or not. Please your local and state laws.
How do I learn to use my personal protection tool?
I highly recommend looking to a certified personal trainer for assistance. Also, attending a self-defense seminar is very useful.
When do you ship out packages? How long does it take for my package to arrive?
I ship out packages in about 5-6 business days during holiday peak 11/16/20 to 1/1/21. Outside of that, it is 3 to 5 business days. I ship via USPS First Class. If you would like a faster shipping service, please visit our contact page to send me an email! Sometimes I do make it available at checkout.
Do you offer international shipping?
I only ship to the 48 states of the mainland U.S. (Some products are unable to ship to certain states. These restrictions will be in the description of the item so please read up! <3) This is due to the fact that I cannot ship over seas. Also many countries either consider most, if not all, of my self defense weapons illegal. To top that off, customs usually confiscate packages like mine. Sorry!
How does the free replacements work?
If you have lost or damaged your products in an act of self defense, I offer free replacements for it. See our "free replacements" tab on the bottom right of the page.